Shipping & Replacement Policy for B2B Clients

(Last updated: 5/15/2025)
 

At Skinovation Sciences, we offer tailored research, formulation, branding, and production services for skincare businesses. This policy outlines how we manage delivery, intellectual outputs, physical shipments, and replacement eligibility in a B2B context.
 

 

Research Services (Reports & Strategic Documents)
 

1. Delivery Format: All research deliverables (e.g. market analysis, competitor benchmarking, formulation insights) are shared digitally via secure PDF, slide decks, or cloud-based links.

2. Delivery Timeline: Timelines are agreed upon during project kickoff. Delays (if any) will be communicated in advance.

3. Revisions: Each research project includes 1–2 feedback rounds, depending on scope. Additional revisions may incur a fee.

4. Non-Refundable: Due to the intellectual nature of research, no refunds are offered once the initial delivery is made.
    

 

 Sample & Product Shipment Terms
 

1. Custom Formulations: Prototypes are dispatched post project initiation and payment. Lead time varies (7–21 business days).

2. Final Production Orders: Shipped after written approval of both formula and packaging. Timeline: 2–4 weeks post-approval.

3. Shipping Partners: We use DHL, FedEx, or other tracked courier services. Costs are invoiced or included as agreed.

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 Locations & Logistics

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1. We ship globally to verified business addresses.

2. International clients are responsible for any customs duties, clearance, or import regulations in their country.

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Replacements & Quality Issues

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1. Digital Services: In the event of file corruption or access issues, we will resend the file at no extra cost.

2. Physical Products: Replacements are considered only for:

   • Items damaged in transit

   • Batches not matching the approved prototype

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To request a replacement:

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1. Notify us at hello@skinovationsciences.com within 5 working days.

2. Provide evidence (e.g., photos, batch details).

3. We’ll review and replace/resolve on a case-by-case basis.

 

 Cancellations & Modifications

1. Cancellations are not permitted once a research report, formulation, or production phase has commenced.

2. Scope changes or add-ons must be requested in writing and may involve cost/time revisions.

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 Contact & Support

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For any delivery, research, or product-related queries, please email us at hello@skinovationsciences.com or connect with your project liaison.